Terms and Conditions
Vital Essence Limited
Last Updated: 26 May 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the website located at https://www.vitalessence.com.hk (the “Website”) and the purchase of products from Vital Essence Limited (“Company”, “we”, “us”, or “our”).
By accessing or using this Website or placing an order, you agree to be legally bound by these Terms.
If you do not agree, you must not use the Website.
2. Company Information
Vital Essence Limited
Unit D2, 18/F, TML Tower
3 Hoi Sing Road, Tsuen Wan
Hong Kong SAR
Email: info@vitalessence.com.hk
3. International Scope
These Terms apply to all users globally.
Where mandatory consumer protection laws apply (including but not limited to the European Union or United States), such laws shall prevail over any conflicting provision in these Terms.
4. Products and Services
We offer tea, dietary supplements, and related products.
All descriptions, images, pricing, and availability are:
For informational purposes only
Subject to change without notice
Not guaranteed to be error-free
We reserve the right to:
Modify or discontinue products at any time
Limit quantities available for purchase
5. Orders and Payment
We reserve the right, at our sole discretion, to:
Accept, refuse, or cancel any order
Including but not limited to:
Pricing or typographical errors
Product unavailability
Suspected fraud or unauthorized transactions
Payment issues
Payment methods are displayed at checkout and may change without notice.
You confirm that:
All payment details are accurate
You are authorized to use the payment method
6. Pricing
All prices:
Are displayed in the applicable currency
May change without notice
May include or exclude taxes depending on jurisdiction
We reserve the right to correct pricing errors at any time, including after an order has been submitted.
7. Shipping and Delivery
Delivery timeframe: 2–5 business days (estimated, not guaranteed)
Delivery fees: shown at checkout
Courier: selected at our discretion, including third-party providers
Delivery times may vary due to:
Logistics constraints
External events
Customs delays (for international shipping in the future)
Risk Transfer
Risk in the products passes to you upon delivery.
8. Taxes, Duties, and International Orders
For international orders (when applicable):
You are responsible for:
Import duties
VAT / GST
Sales taxes
Unless explicitly stated otherwise at checkout.
We are not responsible for:
Customs delays
Seizures or import restrictions
9. Returns and Refunds
Returns are accepted within 7 calendar days of delivery, subject to:
Products must be unused and unopened
Only defective or damaged products are eligible
Proof of purchase is required
Customers are responsible for all return shipping costs.
We reserve the right to refuse returns that do not comply with these conditions.
EU Consumer Rights (Important Override)
If you are located in the European Union, you may have a statutory 14-day withdrawal right.
However, this right does not apply to:
Sealed goods (including supplements) once opened
Goods not suitable for return due to health or hygiene reasons
10. Health Disclaimer
All products are intended for general wellness purposes only.
Products are not intended to diagnose, treat, cure, or prevent any disease
Information on this Website does not constitute medical advice
You should consult a qualified healthcare professional before use
US Regulatory Disclaimer
Statements on this Website have not been evaluated by the U.S. Food and Drug Administration (FDA).
Products are not intended to diagnose, treat, cure, or prevent any disease under the Dietary Supplement Health and Education Act (DSHEA).
Use of products is entirely at your own risk.
11. Disclaimer of Warranties
All products and services are provided:
“as is” and “as available”
We disclaim all warranties, including:
Merchantability
Fitness for a particular purpose
Non-infringement
We do not guarantee:
Continuous website operation
Error-free content
Compatibility with all devices
12. Limitation of Liability
To the maximum extent permitted by law, Vital Essence Limited shall not be liable for:
Indirect, incidental, or consequential damages
Loss of profit, revenue, or data
Business interruption
Liability Cap
Our total liability shall not exceed the amount paid by you for the relevant order.
13. Intellectual Property
All Website content, including:
Text
Images
Branding
Logos
Product descriptions
is owned by or licensed to Vital Essence Limited.
You may not:
Copy
Reproduce
Modify
Distribute
without prior written consent.
14. User Conduct
You agree not to:
Use the Website for unlawful purposes
Interfere with Website security or functionality
Misuse services or content
We may suspend or terminate access for violations.
15. Indemnity
You agree to indemnify and hold harmless Vital Essence Limited and its affiliates from any claims, losses, damages, or legal costs arising from:
Your breach of these Terms
Your misuse of the Website
Your violation of any law or third-party rights
16. Third-Party Services
We may rely on third-party providers including:
Payment processors
Delivery services
We are not responsible for their:
Performance
Errors
Failures
17. Data Protection
We aim to comply with applicable data protection laws, including GDPR (where applicable).
Full details on data handling are provided in our Privacy Policy.
18. Modification of Terms
We may update these Terms at any time without prior notice.
Updated Terms will be published on the Website.
Your continued use constitutes acceptance of the updated Terms.
19. Governing Law and Dispute Resolution
These Terms are governed by the laws of Hong Kong SAR.
However, mandatory local consumer laws may apply depending on your jurisdiction.
Dispute Resolution
We reserve the right to resolve disputes through:
Hong Kong courts, or
Arbitration in Hong Kong
at our sole discretion.
20. Severability
If any provision is found to be invalid or unenforceable, the remaining provisions remain in full force.
21. Entire Agreement
These Terms constitute the entire agreement between you and Vital Essence Limited.
